FAQ
FAQ
Frequently Asked Questions
We have posted frequently asked questions and answers from customers about IYSTÉ. Please refer to them before contacting us.
About our brand
IYSTÉ® is a luxury skincare brand that blends high-quality ingredients with advanced technology. Our focus is on providing effective skincare solutions that combine science and sophistication, offering a premium experience for those who care about their skin.
Yes, our products are formulated to be suitable for all skin types, including sensitive skin. However, if you have specific concerns or medical skin conditions, we recommend consulting with a dermatologist before use.
Each product comes with detailed instructions on how to use it. For best results, use products consistently as directed.
Our products are formulated with safe, high-quality ingredients, but if you are pregnant or nursing, we recommend consulting with your healthcare provider before introducing new skincare products.
No, IYSTÉ® does not test any of its products or ingredients on animals. We are a cruelty-free brand committed to ethical practices.
If you are interested in retail or distribution opportunities, please contact us through our client service form, and our team will get back to you with more information.
At this time, IYSTÉ® does not offer direct e-commerce sales through the website. However, you can leave your contact information on our client service page, and we will direct you to the nearest retailer or distributor.
IYSTÉ® products are available through select luxury skincare retailers and authorized distributors. Please leave your contact information on our client service page, and we will direct you to the nearest retailer or distributor.
You can subscribe to our newsletter by providing your email address on our subscription section. We will keep you informed about new product launches, promotions, and exclusive offers.
Yes, IYSTÉ® is a registered trademark. Unauthorized use of our name or logo is prohibited and protected under international trademark laws.
While our products are formulated with gentle, skin-friendly ingredients, allergic reactions can occasionally occur. If you experience any irritation or discomfort, discontinue use immediately and consult with a healthcare professional.
You can reach us via our client service form for any questions, feedback, or support. Our team will respond to your inquiries within 24-48 hours.
We occasionally offer product samples through special promotions or partnerships with retailers. Please subscribe to our newsletter or follow our social media for updates on sample availability.
Please contact the retailer where you purchased your product to inquire about their return and exchange policies. IYSTÉ® products purchased through authorized retailers are subject to their respective policies.
Each product’s page on our website includes a full list of ingredients. If you have specific concerns about any ingredient, feel free to contact us for more detailed information.
Results can vary depending on the individual and the specific product used. Most users begin to see improvements in their skin within a few weeks of consistent use. For best results, follow the product usage guidelines provided.
Yes, IYSTÉ® products are formulated to work well within a variety of skincare routines and can typically be used alongside other skincare brands. However, we recommend testing compatibility if you’re combining active ingredients from multiple products.
The typical shelf life of IYSTÉ® products is 12 to 24 months, depending on the product and its formulation. The expiration date is indicated on the packaging. For optimal results, store IYSTÉ® products in a cool, dry place, away from direct sunlight and heat. Once opened, we recommend using the product within 6 months for maximum efficacy. Always make sure to securely close the packaging after each use.
About The Facial Gel
Crafted from the finest globally sourced ingredients, Liquid-í forms the core of our product and is essential for optimal skin-cell communication. Leveraging ÉT technology, Liquid-í is developed with a unique proportional formula to create a softer texture gel specifically for facial skin. It melts into skin instantly, delivering profound healing to the skin’s deepest layers and revitalizing it from within, taking you on a journey to revitalize your skin with a youthful and radiant complexion.
About The Eye Gel
The Damascus Rose holds deep cultural significance in the Middle East, woven into various traditions and legends, and has been utilized in traditional medicine, perfumery, and culinary applications. Harvesting this rose is an ultra-delicate process performed by hand for decades; pickers rise at dawn to gather each barely hatched flower. These roses, with their beautifully romantic colour enhanced by the southern sun, offer a generous flowering that beautifies and perfumes gardens.